Patient Care Administrator (Receptionist)

Salary from £22,383 per annum (£11.45 per hour)

We may close this vacancy when we have sufficient applicants

We’re recruiting a new person to our administrative team to help us give great service to the patients and clinical staff in our 8000 patient surgery. For the right applicants we offer a good working environment and full training

Please read the information below carefully before applying

• To apply please submit a CV to claire.brown@livgp.nhs.uk
• Tell us why you are suitable for the role.
• We will contact you if you are shortlisted. If there are dates when you are not available, please tell us in your application.

Essential requirements

• Excellent customer service skills - great with people
• Highly methodical and good attention to detail – both written and numerical
• Able to learn new skills and processes
• Good attitude and timekeeping
• Ability to solve problems
• Able to learn to use our patient record computer system
• Able to work according to business need between 8.00am and 6.30pm Mon to Fri. Occasionally you will start at 7am or finish at 8pm or help with a Saturday flu clinic

Desirable requirements

• Experience working in a busy office environment
• Experience using EMIS Web
• Experience working in healthcare

Duties:

To undertake all patient service duties as required by the Patient Care Coordinator to a high standard.

• Reception desk – dealing with patient queries
• Taking inbound and making outbound phone calls
• Managing incoming and outgoing post and faxes and texts
• Processing prescriptions
• Processing registrations
• Scanning, coding
• Summarising
• Liaise with clinical staff
• Other administrative processes as requested by the Practice Manager or deputy
• Searches and reports
• Call and recall

Updated 28 July 2023