Important information to all patients
- If you are in pain or in need of support please phone your usual dental practice. This may be because you have severe toothache or a dental infection, or you have noticed other changes inside your mouth such as a white patch, red patch, a lump or an ulcer that won’t heal. All dental practices should be able to provide advice and management to you over the phone. This includes giving advice, guidance and prescriptions, which you can collect from your local pharmacy.
- If you do not have a dentist, please call the Cheshire & Merseyside Dental Helpline on 0161 476 9651. They will assess you and provide advice over the phone which may result in a remote consultation with a dentist.
- If your dentist or the dentist you have been referred to from the dental helpline think that you need urgent face-to face treatment, they will refer you to a designated dental clinic where you will be assessed and any requisite emergency dental treatment undertaken.
Following government guidance on 16 March 2020:
1 All patients will be assessed by telephone before attending any appointment in the surgery.
2 Any patient or child with cough and or fever must NOT come to the surgery and should self-isolate with their entire household for 14 days. If you feel symptoms are getting worse visit 111.nhs.uk/covid-19
3 We will be cancelling face to face routine reviews for chronic disease management and these will be carried out by telephone where appropriate. We will be cancelling joint injection clinics and minor surgery for the coming months.
4 Please order prescriptions online where possible - please phone us to sign up remotely or download the NHS app.
We appreciate this may cause inconvenience but it is extremely important that we minimise the risk to all patients and workers from COVID-19. We thank you for your understanding at this difficult time.